Privacy Policy
Last updated: January 2025
1. Introduction
ProFix & Shine("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website profixandshine.co.uk or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and postcode
- Service preferences and enquiry details
- Website usage data via cookies and analytics
- Communication records when you contact us
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotes
- Deliver our cleaning services
- Send service-related communications
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your data based on: your consent (for marketing communications), contractual necessity (to provide services), legitimate interests (to improve our business), and legal obligations.
5. Data Sharing
We do not sell your personal data. We may share information with trusted service providers who assist in operating our business, subject to strict data protection agreements.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
7. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through our cookie consent banner or your browser settings.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, typically up to 3 years after your last interaction with us.
9. Contact Us
For privacy-related enquiries, contact us at info@profixandshine.co.uk or call +44 7562 296592.